1. How payment works
Applying is free. There is no application fee and no deposit, and nothing is payable until you accept an offer.
- You apply, free of charge
- If successful, we issue an offer
- You accept the offer. This is when your contract with us begins
- We issue an invoice with our bank details
- You pay in full, or, for the International Foundation Year, in three instalments across the programme
English language and pre-sessional fees are payable in full before the course starts.
2. Your statutory 14 day cancellation right
If you accept your offer away from our premises, for example online, by email or by telephone, you normally have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days and receive a full refund.
The 14 days run from when you accept your offer, not from when you pay. So if you accept and pay a week later, you may still be inside your cancellation period.
- You do not need to give a reason
- Tell us in writing at info@educere.uk.com. A cancellation form is available on request
- We refund everything you have paid, with no administration fee, within 14 days of receiving your cancellation
- If you asked us in writing to start providing the programme within those 14 days and teaching has begun, we may charge a proportionate amount for what was provided
This right cannot be reduced by anything else in this policy.
3. Cancelling after the 14 day period
Cancellation takes effect when we receive it in writing. Percentages apply to fees paid.
International Foundation Year
| Written cancellation received | Refund |
|---|---|
| More than 8 weeks before the start date | Full refund less £250 administration fee |
| 4 to 8 weeks before the start date | 75% of fees paid |
| Less than 4 weeks before the start date | 50% of fees paid |
| On or after the start date | No refund of the semester in progress |
If you are paying by instalments and you withdraw, instalments not yet due are cancelled and you owe nothing further.
English language and pre-sessional courses
| Written cancellation received | Refund |
|---|---|
| More than 4 weeks before the start date | Full refund less £150 administration fee |
| 2 to 4 weeks before the start date | 50% of fees paid |
| Less than 2 weeks before the start date, or on or after it | No refund |
Discretion. Educere may decide to refund more than this schedule where circumstances justify it. We will never refund less.
4. If your visa is refused
You are responsible for holding immigration permission that allows you to study with us, and we check your status before making an offer. If, despite that, you are refused permission and cannot take up your place, we will refund your fees in full less the applicable administration fee, on production of the official refusal notice.
We may deduct more, or decline a refund, only where:
- you gave false or fraudulent information in your application to us or to the Home Office
- you failed to attend an interview or provide documents that were requested
- you applied on a route we advised against, or that we told you our offer could not support
- you did not disclose a previous immigration breach
5. Withdrawal for exceptional personal reasons
If you must withdraw because of serious illness, bereavement or another exceptional circumstance, tell us as soon as you can and provide supporting evidence. We will consider a discretionary refund or a deferral. If you disagree with the outcome, you can ask for a review through our complaints process.
6. If we change or cancel a cohort
If we cancel a cohort, or make a change that is material and to your significant disadvantage, we will tell you as soon as possible and offer you a choice of:
- a place on the next available cohort or a comparable programme
- a deferral to a later start date
- a full refund of fees paid for the affected programme, with no deduction
Where we cannot deliver the programme at all, a full refund of everything you have paid is due, and we will pay it within 30 days of telling you.
7. Deferral
You may ask to defer your start date. Requests should reach us at least 4 weeks before the start date. A place may normally be deferred once, and your fee level is held for the deferred start.
8. How we pay refunds
- Refunds go to the person or organisation that made the original payment, in the currency received, by the same route where possible
- We cannot refund to a third party account. This protects everyone against fraud
- Bank charges and exchange rate movements are not covered by us
- Approved refunds are paid within 30 days, or within 14 days where the statutory cancellation right applies
9. How to request a refund
Email info@educere.uk.com with "Refund request" in the subject line. Include your name, reference, programme, start date, the reason and any supporting evidence. Do not attach passports, visas or medical records unless we have confirmed a secure route.
We acknowledge within 5 working days and give a decision within 20 working days.
10. If you disagree with a decision
Use our complaints process. Your statutory rights are not affected by this policy.